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Refund Policy

We hope you love what you've ordered! But just in case you're not 100% satisfied, we've made the return process super easy. If you would like to return or exchange goods, please contact us via email [email protected]

Our return/exchange policy is valid for 120 days, no returns or exchanges will be accepted after 120 days from the date of order.

Address Changes

If you need to change the shipping address, please send us an email with your order number, the current shipping address, and the address that you would like to change it to. We can change the address up until your order leaves our facility!

Cancellations

  1. If we sent the wrong order or item(s), or you received any broken items. Please submit a support ticket and attach some clear photos of the items that could present a quality issue and email [email protected], we will offer you a full/partial refund or exchange service.
  2. Cancellation of an order before it has been dispatched is subject to a 15% cancellation charge.
  3. We do not accept order cancellation request once the product is shipped out.
  4. Non-product quality problems return shipping fees are at the customer's own expense.

Once your return has been processed, you will receive a confirmation email; please note that it may take an additional 7-10 business days from the date you receive this email for the funds to be available in your account and it may take an additional billing cycle to see the funds on your billing statement.

Exchange & Return

If we sent the wrong order or item(s), or you received any broken items, or the quality of the products you received is poor/defective. Please submit a support ticket and attach some clear photos of the items that could present a quality issue, we will offer you a full/partial refund or exchange service.

Return window:

Customer need to send back the goods within 30 days after submitting the return request, otherwise the return request will be canceled by default.

Return method:

Send back by express mail.

Attention:

The address on the package is only the address of the last processing center, not the return address. To get the return address, please contact our customer service via [email protected]. We are not responsible for the consequences and costs of any unconfirmed returns.
Please note that the following reasons are NOT covered by our Return/Exchange Policy, and we are not liable for these issues. Consumer is responsible for their own postage costs for returns or exchanges.

  1. Products are damaged by misuse, mishandling, or poor maintenance.
  2. Personal Reasons due to changed mind, personal taste, etc.

Please allow up to 72 hours for your refund to process once our warehouse receives the returned product. Your bank statement will reflect a change in 7-10 business days.